1. Applications can be requested by calling our intake specialist at 415.526.7550 to schedule an appointment. You may also apply directly through the California Online LIHEAP Application.  Eligibility and assistance level is based on household size, gross monthly income, and program priorities. 
2. Once an application is complete, we will notify you of approval or denial within 30 days. All payments are made within 45 days after approval of an application. 
3. The amount you may receive depends on your eligibility. You will be informed on the amount of assistance that you will receive at the time of your appointment. 
4. Assistance is a one-time payment that is sent directly to the utility company or fuel provider and will appear as a credit on your bill. The amount you may receive depends on your eligibility. You will be informed on the amount of assistance that you will receive at the time of your appointment. You can only apply for emergency assistance once in a year from October 1 – September 30. 

You may qualify for the LIHEAP or Wood & Propane program if your gross monthly household income is less than: 

• $2,564.73 for a family of 1
• $3,353.87 for a family of 2 
• $4,143.02​ for a family of 3 
• $4,932.17 for a family of 4 
• $5,721.31​ for a family of 5 
• $6,510.46 for a family of 6
• $6,658.43 for a family of 7
• $6,806.39 for a family of 8 
• $6,954.36 for a family of 9
• $7,102.32​ for a family of 10

To apply, you’ll need the following: 

• Recent copies of your utility bill (Must include all pages and show 30 billing days.) 
• Final Utility Termination Notice (If you’ve received a 14-day, 48-hour, or shutoff notice from your energy company, that should be included with your utility bill). 
• Recent pay stubs or other proof of income that shows your current monthly gross income (This must account for 30 consecutive days of income.) 
• Documentation showing income from Social Security, Cal Fresh, Unemployment Insurance, Pension Funds, disability, etc. (Examples: Notice of Action, Passport to Services, most recent bank statement showing direct deposit, copy of current check, dated annual benefit letter, payee letter showing income amount, Form 4926, Form 2458, or a HUD statement with a SS amount.) 
• Other income sources such as Self-employment, Child Support, Odd Job Requirements (current copy of ledger/journal, or a signed self-employment statement showing monthly gross income). 
• For households with zero income, a self-declaration of zero income attestation form will be requested (Please speak to an intake specialist to request a copy of this form.) 
• For Wood or Propane assistance a recent invoice is required (the invoice must match your service address listed on your application.) 

We’d be happy to answer any questions you might have. Simply send an email to [email protected] or call the LIHEAP Voicemail at 415.526.7550 and a member of our team will get back to you.

Applications can be requested by calling our intake specialist at 415.526.7550 to schedule an appointment. You may also apply directly through the California Online LIHWAP Application.  

Eligibility and assistance level is based on household size, gross monthly income, and program priorities and you can qualify it you: 

• Have a past due amount on your water or wastewater bill
• Receive service from a community water system or wastewater treatment provider (private wells and septic excluded), and
• Use water or wastewater system that opted into the program. 

Once an application is complete, we will notify you of approval or denial within 30 days. All payments are made within 45 days after approval of an application.  

You will be informed on the amount of assistance that you will receive at the time of your appointment.  

If any member of the household is a “current recipient” of LIHEAP, they are categorically eligible for LIHWAP and do not need to provide income documentation. A household is a “current recipient” of LIHEAP if their eligibility determination date is within 120 days of the LIHWAP intake date.

To apply, you’ll need the following:

• A completed LIHWAP CSD41 application
• Proof of Government Identification
• Proof of Income
• Past Due utility Bill and/or Final Water Termination Notice

You may qualify for LIHWAP if your gross monthly household income is less than:
2022 LIHWAP Income Eligibility

• $2,564.73 for a family of 1
• $3,353.87 for a family of 2
• $4,143.02 for a family of 3
• $4,932.17 for a family of 4
• $5,721.31 for a family of 5
• $6,510.46 for a family of 6
• $6,658.43 for a family of 7
• $6,806.39 for a family of 8
• $6,954.36 for a family of 9
• $7,102.32 for a family of 10

What is allowable proof of government issued identification? 

1. State identification (ID) card
2. Tribal identification (ID) card
3. Driver license
4. U.S. passport or passport card
5. U.S. military card (front and back)
6. Military dependent’s ID card (front and back)
7. Permanent Resident Card
8. Certificate of Citizenship
9. Certificate of Naturalization
10. Employment Authorization Document

Please note that: 

• An expired government issued ID is acceptable for a period of one year from expiration date. 
• For seniors 60 and over, an expired government issued ID is acceptable regardless of expiration date. 
• If the first name (other than an abbreviation) or the last name is different than what appears on a government id, applicants must submit a document that establishes the person’s full true name, such as:
  • Adoption documents that contain the legal names as a result of adoption 
  • A name change document that contains the legal name both before and after the name change 
  • Marriage certificate 
  • A certificate, declaration, or registration document verifying the formation of a domestic partnership 
  • Dissolution of marriage/domestic partnership document that contains the legal name as a result of the court action 

If the applicant is unable to obtain the documentation of name change, the applicant is to provide a signed self-certification of the name change and attesting that the name indicated on the government ID is the same as the applicant.

What are acceptable methods for proof of income? 

1. Recent pay stubs or other proof of income that shows your current monthly gross income (This must account for 30 consecutive days of income.)  
2. Documentation showing income from Social Security, Cal Fresh, Unemployment Insurance, Pension Funds, disability, etc. (Examples: Notice of Action, Passport to Services, most recent bank statement showing direct deposit, copy of current check, dated annual benefit letter, payee letter showing income amount, Form 4926, Form 2458, or a HUD statement with a SS amount.)  
3. Other income sources such as Self-employment, Child Support, Odd Job Requirements (current copy of ledger/journal, or a signed self-employment statement showing monthly gross income).  
4. For households with zero income, a self-declaration of zero income attestation form will be requested (Please speak to an intake specialist to request a copy of this form.) 

If you have more questions, we’d be happy to answer them. Simply send an email to [email protected] and a member of our team will get back to you. 

Does your bill need to be past due ? 

Yes, an applicant must have debt owed to a water and/or wastewater system (herein after referred to as water system) from nonpayment (past due balance) of residential accounts that accrued during any time period to be eligible to receive benefits, or an applicant with water or wastewater utilities included in rent must be past due on their rent.