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Warm Line Now English & Spanish

Enterprise Recovery Center: Emotional Warmth

Posted on Category Stories, UpdatesTagged , , , ,

Although the Enterprise Recovery Center (ERC) is closed at this time, our site manager, Darcy Woodall, and peer support staff, Jennifer Carter, are keeping office hours daily. This is in part because many homeless people in crisis are still showing up at the center since it’s a respite they know and trust. The two team members are able to provide appropriate referrals and crisis intervention, working to ensure that people who come are not a threat to themselves or others.

During the course of the pandemic, they have helped to transport individuals to the hospital for non-COVID health emergencies. Some may not have made it there on their own. Recently, they coordinated with the county’s Adult Case Management, our agency’s own CARE Team doing homeless outreach and coordination, and the local police to have a client who was experiencing a mental health crisis transported to the hospital’s crisis stabilization unit. This was someone they had been dealing with for years, a woman who has been traditionally resistant to services and usually manages to mask her symptoms.  The work is hard and can take a lot out of staff. We are grateful for the difference they are making!

The WarM Line: Emotional Support

As soon as the ERC team understood that it would be necessary to close, they began to think about how best to continue offering mental and emotional support to community. With some focused effort, the agency launched extended hours for the Warm Line the day the statewide shelter-in-place order was released.  Peer staff were redeployed, offering 9am to midnight service. Even though this was not publicized in advance, people wanting to connect immediately began to call. Many expressed acute anxiety around how they would manage the disruptions to daily routines and needed recovery tools and assets, including mental health doctors.  Some have asked for information about available resources such as food banks.

In the past week alone, the incredible Warm Line peer support staff have fielded over 150 calls. There are a lot of callers still concerned about the pandemic. Many people check in daily and some several times a day to just feel companionship. Callers express relief and gratitude that they are able to reach out for support; to hear a human voice. As one staff member shared:

People are having a hard time staying indoors. One group home has very strict rules about people going out which was distressing for the clients that live there. Some people are worried that they will contract the virus. While these difficulties exist people in general are trying not to panic and stay positive. Also, callers are looking for more information about the Coronavirus. One lady is concerned because she is still going to work and feels vulnerable.

Additionally, many people do not have (due to limited financial resources) either cable or Internet service and have a hard time accessing reliable information. People who struggle with psychosis (particularly auditory hallucinations) are finding it more difficult to cope with the intense isolation.  It is clear to ERC staff and to callers that the impacts of the isolation would be much worse without access to the Warm Line.

The agency has also installed a second phone line in order to create a Spanish Language Warm Line. We are working on staffing this right now, looking into extended partnerships with other nonprofit organizations in the county.

While the expansion of the Warm Line was the right solution, its impact and success is only because of the dedication, empathy, and wisdom of the staff and volunteers who have been unfailingly heroic, patient, and compassionate. To all, we are grateful and proud of your commitment in community!

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Warmline Now in Spanish | Support During Difficult Times

Posted on Category UpdatesTagged , , ,

UPDATED MAY 17, 2020

In an effort to curb the spread of COVID 19, state and local officials have issued a shelter in place order. As a result, many of us are experiencing fear about the future, confusion, and loneliness due to restricted contact with our peers, friends, and loved ones. Even though the Enterprise Recovery Center is closed at this time, we are still available to help.

A new report from the Kaiser Family Foundation reveals that mental health issues are a concern for about 50% of Americans as the COVID-15 health crisis continues. This is particularly true for families and those who have lost income because of the pandemic. For over twenty years, Community Action Marin’s Mental Health program has operated the “Warm Line,” a call in service where trained Peer Support Specialists are available by phone for anyone who feels the need to talk.

The Warm Line is not a counseling service. Instead, people listen, and if callers want feedback, the Peer Support Specialists may make suggestions. All staff are familiar with the services available in Marin County (mental health and other services) so can direct people to places where they can get additional help, whether it is a mental health service, a food bank or affordable child care.


(415) 459-6330

During these stressful times, we recognize the importance of providing extra care, comfort, and support to those with mental health challenges. For this reason, we are extending our peer support Warmline to 9am until midnight, 7 days a week.

Community Action Marin Launches Spanish Language Mental Health Warm Line

(415) 457-4026

On May 4, Community Action Marin launched a Warm Line for Spanish Speakers.  Marin’s Latinx population have been disproportionately economically affected by the restrictions of Shelter in Place as many work in low wage, public-facing jobs that do not offer a “work from home” option. The Warm Line will begin with limited hours; 1PM – 6PM,  7 days a week provided by bilingual staff from Community Action Marin’s Family Partners program.

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