As many of the needs of my clients have changed, my methods of assisting them has also evolved and changed. Initially during the first few days of the pandemic, the clients were in a very vulnerable, scared, and stressed state of mind, so they began contacting me via email over the weekend requesting resources as well as places to stay.
Since day one, I have managed to maintain my schedule: 9:15, 10:00, 11:00, 12:00, 2:00, 3:00, and 4:00 pm for appointments, while at the same time adjusting it due to the needs of my clients. I now offer a mix of helping clients with their unemployment applications, IRS information, as well as with referrals to partners and our agency’s rental and cash assistance supports.
Overall, my role has evolved in that I am more resourcefully branched out, and I’m available on more platforms for services to the community.
One client, Suzan, recently told me:
I can’t fully express how grateful I am to you and Community Action Marin! The emergency funds are helping me during an especially difficult time. Yesterday morning, I was certain I would need to sleep outside last night. But then, you sent an email that the funds are now available. I am currently proceeding to set up more secure, longer-term housing. Fingers crossed, and thank you!
The most rewarding fulfillment is that each and every client I speak and interact with shows me how sincerely they need someone to truly listen to them. These are scary moments, and it is important for them to know that they are not alone in this shaken world.